Paul Mann is the Founder and CEO of FETCH! Pet Care, the largest pet sitting franchise in the United States, serving thousands of clients in hundreds of cities and towns from coast to coast. Mann founded FETCH! Pet Care in 2002 as a San Francisco Bay Area local pet sitting and dog walking service, and, after experiencing rapid growth and profitability, launched this first-of-its-kind franchise-based business in 2004. Through Mann's leadership, FETCH! Pet Care has established itself as the nation's largest and most sophisticated professional pet care network. In his current capacity, Mann oversees all FETCH! Pet Care franchise sales, corporate marketing and communications, as well as franchisee training and support.
Carolyn Spencer Brown
Carolyn Spencer Brown, one of America’s leading cruise journalists, is Editor in Chief of Cruise Critic (www.cruisecritic.com), the industry’s most prominent outlet for consumer-oriented cruise travel news and information. In this role, she oversees all editorial planning, development and implementation for Cruise Critic, as well as CruiseCritic.co.uk, its U.K.-based sister Web site. Spencer Brown formerly covered the cruise industry as a staff writer for the travel section of The Washington Post, where she wrote about numerous other facets of traveling. She was the original contributor to “Coming and Going,” the newspaper’s weekly travel news column, and author of other news, trend and destination-oriented features.
Glen MacDonell
Glen Mac Donell oversees the AAA preferred hotel program on behalf of AAA, a not-for-profit federation of 65 motor clubs that serves more than 51 million members in the United States and Canada. Additionally he manages the airline, rail and specialty tour programs for AAA Travel.
Glen joined AAA in 1999 after serving 12 years with United Airlines, and has traveled extensively during his 21 years in the travel business.
Hawaii Speaker
Heather Lemire
Heather Lemire
Product Markeing Account Executive, Cruisetours
Royal Caribbean International

Mario Urquia
Mario began his travel career as a tour guide in his native Mexico in 1986. His Disney career in Florida began at the Disney Reservation Center in 1997. He is currently responsible for developing and facilitating training for travel industry clients from around the world and specializes in training travel professionals from Latin America.
Mark Junette
Mark Junette is Vice President of Contiki, the leading operator of Vacations for the 18-35 year-olds. Mark has held various Sales & Marketing positions in the travel industry for the past 11 years and joined Contiki in 2004. Contiki travels to more than 40 countries internationally by way of 100+ itineraries.
Mark Van Pelt
Mark’s Disney career began in 1991, and he has held a number of operational positions throughout Walt Disney Parks and Resorts. For the past 10 years, Mark has been with the Travel Industry Marketing team where he is responsible for developing and facilitating training programs for travel professional from all over the world and specializes in developing online courses.
Marybeth Bond
Marybeth Bond is the nation’s preeminent travel expert on women and family travel — no other author, journalist or media personality brings her prodigious experience and expertise to the page, the screen, the podium or the airwaves. As a dynamic travel author and woman speaker, she offers a truly unique perspective providing insider’s tips, advice and stories.

In 1985 Marybeth began writing about women travel and encouraging all women to ‘go for it’ alone, with friends, or groups. She knew her subject well, for she had just returned from two years traveling alone around the world. During this journey she met her future husband, an American, in Katmandu. Her eleven books cover solo, family, adventure and girlfriend travel.

Award-winning author of National Geographic travel books, her latest are 50 Best Girlfriend Getaways, Gutsy Women, and A Woman’s World Again (all released in 2007). She is the Travel Spokesperson for corporate clients including AAA and Hilton Garden Inn.
Nancy Logan
Nancy Logan has over 15 years of experience in the travel industry. Nancy started her career as a travel agent, and then moved into the positions of Sales Account Manager for Brendan Worldwide Vacations, and Key Acccount Manager with Globus Vacations. In 2007, Nancy joined Uniworld Boutique River Cruise Collection as Manager of National Accounts and is responsible for the sales & marketing development of AAA National.
Pam Grout
Pam Grout is a hopeless romantic who still believes the world is a beautiful place, that people are noble and that anything is possible.
For a living (and she always wonders why people think that's such an important question), she writes books (National Geographic's recent 100 Best Volunteer Vacations to Enrich Your Life is her 15th) and articles for such magazines as People, Travel & Leisure and Cooking Light. She also enjoys writing bedtime stories for her daughter, but that's more about making a life than a living. She's keenly aware there's a huge difference.
In making a life, she has traveled to all the world's continents, learned 59 way to make a fort out of sofa cushions, perfected a mean tennis forehand and volunteered at a women's prison and a free health clinic.
Panel Discussion
Laurie Peterson is the community manager for AAATravelViews, based in the AAA national office in Central Florida.

Jeff Howe is a travel counselor with AAA Washington in Seattle.

Heidemarie Chernushin is a travel counselor with AAA East Central, based in Cleveland, Ohio.

Mike Mouser is an mapping and travel information expert in AAA’s national office in Central Florida.

To join us, Paul is leaving Australia where he has been Managing Director of that country’s Trafalgar Tours. Prior to Trafalgar Australia; he was General Manager for Contiki Holidays; and before that was Australian National Travel Agency Sales Manager for Avis rent-a-car. His entry into the industry was as a Leisure Travel Agent. During his six years as Managing Director of Trafalgar Australia, Paul drove the company to extraordinary successes.

He holds a Masters Degree in Tourism Management from the University of Technology, Sydney, and recently graduated from the Senior Manager Development Program at the Australian Graduate School of Management.
Rita Lewis
As a 24-year Travel Industry veteran, Rita began her career as a travel agent in Ellicott City, Maryland. Her first role at Disney was with the Walt Disney Travel Company and she has held roles in Human Resource Training & Development for the Disney Resorts and Sales areas. Since 1996, Rita has been responsible for developing and facilitating Disney Destination training programs for travel professionals from around the world.
Rudy Maxa
Rudy Maxa is a contributing editor with National Geographic Traveler magazine and one of America's premier consumer travel broadcasters on public radio and television. You may know him as "The Savvy Traveler" on public radio's business show, "Marketplace."
Sandra Furlong, CTIE
Saul Fonseca
Susan Foster
As a consummate outsider/insider of the travel industry, Foster has become an authoritative media source regarding the ever-changing airline and TSA rules and guidelines as well as packing in general for almost any occasion. In November 2007, Foster hosted the “Dodge VANtastic Holiday Voyage” challenges in Charlotte, NC and Minneapolis, MN offering simple tips for families, showing them how to pack more efficiently so vehicle travel can be more enjoyable for everyone. She is also a past spokesperson for Johnson & Johnson, and a popular professional speaker.

In 2000, she assembled her tips into a fact-filled, well-illustrated book, Smart Packing for Today’s Traveler. A revised and expanded edition was released in early 2004, and the newly updated Third Edition was released in April 2008. For the past few years, her website, www.smartpacking.com, has offered additional aid to travelers and media researchers with information about the travel industry’s latest rules and policy changes.

Foster has been regularly quoted by Associated Press’s travel editor, in the Los Angeles Times, the New York Times, The Washington Post, National Geographic Traveler, Real Simple Travel, and in many other newspapers and magazines; her articles have appeared in numerous magazines, and can be found in many places online; she has also been interviewed on many radio show (including several where she is a fairly regular guest), and on TV shows.
Tommy Keesling
A twenty plus year travel industry career veteran and a Certified Travel Counselor, Tommy has held positions as a travel agent and agency manager in Orlando, Florida specializing in corporate, FITs and European travel. He has visited over 30 countries and has explored the US and Canada extensively. His Disney career began in 1995 and includes roles with Walt Disney Travel Company and Travel Agency Sales. He has been responsible for developing and facilitating training programs for the travel trade community since 1999.
Grand Prize
Two Roundtrip Economy Class Tickets on Continental Airlines and Three Night Accommodations at any Starwood Branded Hotel in the US or Canada- SPONSORED BY AAA TRAVEL
Registration Prize
Magellan GPS System