Cruise Shipping Miami Virtual Tradeshow September 2009

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Live
On Demand
Cruise Shipbuilding
With shipyards expanding their facilities to meet market demand, this session will review the outlook for newbuilding and the size and scale of ships to come; fuel efficiency and increased environmental standards and how they will be met in the future; the importance of supplier relationships; and the Asian perspective on cruise shipbuilding.

Participants:

Corrado Antonini,
Chairman, Fincantieri Cantieri Navali Italiani SpA
Bill Hamlin,
Executive Vice President, Newbuilding & Global Strategic Sourcing,
Norwegian Cruise Line
Jean-Bernard Raoust,
President, Barry Rogliano Salles
Richard Vie,
Vice President, Newbuilding & Technical Development,
Carnival Corporation Shipbuilding

Destination South America
With offerings of fords, wildlife, and diversity, this session will explore how South American itineraries fit into the pattern of global deployment, and how the region can meet the needs of the cruise industry as a destination as well as its port services.

Participants:

Federico Perez Eguren,
President, South America Travel Net & Director, USA Condor Travel
Santiago Diaz Mathe,
Centro de Navegacion
Director, Cruise Committee, Argentina
Juan Jose Permuy ,
Executive Director, SurCruise
Alvaro Rodrigues,
Director, Shore Programs, Brazil Shore Excursions
Mike Ronan,
Vice President, Government Relations Caribbean,
Latin America, Asia, Royal Caribbean Cruises Limited
Captain Svein Sleipnes,
Vice President, Port Operations, Norwegian Cruise Lines
Teodoro Wigodski,
Chairman, Corporacion de Puertos del Cono Sur

Moderator:

Tony Peisley,
Cruise Industry Analyst, and Author "2020 Vision: New Focus for the Global Cruise Industry"

Port and Terminal Development
With the cruise industry entering the cruise port development business, this session will explore shore side investment strategies for cruise lines, the cruise terminal as part of a wider waterfront development policy, alternative uses for terminal spaces, and working within the guidelines of the ISPS Code.

Participants :

Luis Ajamil,
President, Bermello, Ajamil & Partners, Inc.
Mike McFadden,
Vice President, Port Operations & Planning, River Consulting, LLC
Giora Israel,
Vice President, Strategic Planning & Port Development, Carnival Corporation & plc
Bruno-Elias Ramos,
President, BEA International Inc.
Federico A. Schad,
President, Bahia Cruise Services
John Tercek,
Vice President, Commercial Development, Royal Caribbean Cruises
The Human Resources Challenge
With an order book of approximately 40 new ships being delivered in the next four years, the search for high quality crew to meet an expanding fleet and heightened passenger expectation is a priority for the cruise industry. This session will focus on this timely topic with respect to recruiting, training and retention of qualified ship board personnel.

Participants:

Andrew Coggins ,
Cruise Industry Analyst, School of Hotel and Tourism Management,
Faculty of Business Administration, The Chinese University of Hong Kong
Doris Magsaysay Ho,
President & CEO, Magsaysay Maritime Corporation
Eric Stewart ,
Director of Global Talent Aquisition, Royal Caribbean Cruises Ltd.
Bo Pinel ,
Business Development Director, Navitas Telecom
James St. John ,
President & CEO, ResidenSea
Barry Strauch ,
Chief Major Investigations Division, Office of Marine Safety, National Transporation Safety Board

Moderator:

Robert Jaques ,
Editor, SeatRobert rade Magazine

The State of the Industry: March 2008
The state of the cruise industry, its challenges and opportunities, will be explored from the perspectives of six leading cruise industry executives.

Participants:

Gerald E. Cahill,
President & CEO, Carnival Cruise Lines
Adam M. Goldstein,
President & CEO, Royal Caribbean International
Daniel J. Hanrahan,
President & CEO, Azamara Cruises and Celebrity Cruises
Stein Kruse,
President & CEO, Holland America Line, Inc
Richard E. Sasso,
President & CEO, MSC Cruises (USA) Inc.
Colin Veitch,
President & CEO, NCL Corporation

The Strategic Role of Support: Improve Experience and Drive Revenue

SSPA member case studies show that customers satisfied with problem-resolution interactions are eight times more likely to remain loyal than those who are unsatisfied.

Join us to hear SSPA analyst John Ragsdale make a business case for improving the customer-support experience and how it directly translates to increased customer loyalty and corporate revenue.

We will also go behind the scenes of Everon, an award-winning support operation that has utilized "GoToAssist" remote support to dramatically improve the customer experience and maintai.

Upscale Cruising
The upscale cruise market is showing impressive growth and this session will focus on ship yards seeking small, luxury vessel business; new investment for fleet expansion; the outlook for luxury cruise products and sustainability in the longer term; the cross-over between luxury and niche 'discovery' products; and the concept of 'deluxe' cruising.

Participants:

Pam Conover,
President & CEO, Seabourn Cruise Line
Frank Del Rio,
Chairman and CEO, Prestige Cruise Holdings
Eric Lustman,
Senior Vice President Sales & Marketing, Ponant Cruises
Amerigo Perasso,
President, Silversea Cruises Limited
Larry Pimentel,
President, CEO & Co-Owner, SeaDream Yacht Club
Charles A. Robertson,
Chairman & CEO, Pearl Sea Cruises and American Cruise Lines, Inc.

Moderators:

Christopher Hayman,
Chairman, Seatrade Communications Ltd
Tony Peisley,
Cruise Industry Analyst and Author "2020 Vision: New Focus for the Global Cruise Industry"

What It Takes to Maintain 100% Customer Satisfaction

What are the ingredients for delivering a perfect technical support experience with every interaction?
Hear first-hand how BigBand Networks developed a best-in-class support operation that maintains 100% customer satisfaction.

During this interactive Webinar you will:

Hear Frost and Sullivan share industry research on how Better Support leads to a higher revenue experience, increased profitability and customer loyalty.
Learn how to leverage remote support technology to create a customer experience that's intimate as well as efficient.
Hear how BigBand Networks uses GoToAssist remote support to maintain 100% customer satisfaction quarter over quarter.