Keynote Presentation
Panel Presentation
Sponsor Presentation
Key Lessons Learned: Business Development for Managed Services Providers
Join IPED for an information-packed webinar on key lessons learned from MSP Partners' Video On-demand series covering discussions on the technologies and topics that matter most to your business. Whether you're currently at the Master Level, MSP Pro member or just getting to know MSP Partners, this webinar will give you the key insights on the latest research on market trends as well as practical advice for building your business and maximizing your profits. Each session in the series includes the most up-to-date and authoritative information available anywhere in the IT industry on the market for managed services. Far beyond just ideas and opinions, these live sessions are your chance to tap in to the clear answers and expert guidance you need to build a managed services business that thrives.
Opening Keynote Address: Modeling the Future of Managed Services
In the early days of managed services, near religious debates happened over the mere definition of what constitutes a legitimate managed service. Those debates are resurfacing, only in a different form. With the evolution of the services market to include hardware, platforms, software and communications, it's getting harder to decipher the business models and where today's VARs and MSPs fit – especially in the light of very large vendors and telecoms getting into the game. Lawrence M. Walsh, publisher of Channel Insider and author of "The Seven Laws of Managed Services," will explore the evolution of the services market and the different business models that will provide opportunities and challenges for everyone in the channel.
Panel Discussion: Driving Process Efficiencies
The Managed Services Business Model is dedicated to improving efficiency in your – and your customer’s – organization. MSPs everywhere are learning to automate processes and use smarter, more efficient technologies to get the job done. Join moderator Carolyn April, Editor of Channel Insider and a panel of industry experts and learn how to become more efficient in your day to day managed services operations.
Carolyn April, Kevin Havre, Jason Beal, Jeff Ragusa and Dan Wensley
Carolyn April
Editor
Channel Insider
Kevin Havre
Market Development Manager
Intel Corporation
Jason Beal
Director of Services Sales NA
Ingram Micro
Jeff Ragusa
Google Apps ChannelManager
Google
Dan Wensley
VP Partner Development
Level Platforms
Jim Hamilton & Ryan Morris
Jim Hamilton
Executive Director
MSP Partners
Ryan Morris
SeniorDirector
Channel Intellegence
IPED / CMP
Larry Walsh, Jim Hamilton & Todd Thibodeaux
Larry Walsh
Vice President and Group Publisher
Channel Insider
Ziff Davis Enterprise
Jim Hamilton
Executive Director
MSP Partners
Todd Thibodeaux
President and CEO
CompTIA
Larry Walsh, Todd Thibodeaux, and Jim Hamilton
Larry Walsh
Vice President and Group Publisher
Channel Insider
Ziff Davis Enterprise
Todd Thibodeaux
CEO
CompTIA
Jim Hamilton
Executive Director
MSP Partners
ASCII
Autotask
Business Solutions
Channel Insider
Cisco
CompTIA
ConnectWise
EHPub
Everything Channel
Expedite
GFI MAX
Google
Ingram Micro
Integrated mar.com
Intel
3000 Lakeside Dr
Bannockburn, IL 600015
Intronis
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Kaseya
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Microsoft
http://www.microsoft.com/storage
MSP Partners
MSP University
MSPmentor
MX Logic
NASBA
Nine Lives Media
Redmond Channel Partner
Robobak
SMB Nation
Storage Guardians
Symform
Vembu
Verio
Ziff Davis Enterprise
http://www.ziffdavisenterprise.com
ASCII
Autotask
Business Solutions
Jameson Publishing
Channel Insider
Channel Pro
EHPub
Cisco
CompTIA
ConnectWise
Everything Channel
Expedite
GFI MAX
Google Apps
Help Desk
Enter to get live technical assistance from
a Ziff Davis Enterprise Representative.
Help Desk, Ziff Davis
Ingram Micro
Integrated mar.com
Since 1980, Integrated mar.com
(publishers of eChannelLine,
Channel Advisor, ConnectIT
and founders of the ChannelLine
Advisory Council) has helped 350
Vendors develop and implement
effective channel, direct and
hybrid go-to-market programs.
We have recently launched
Channel Communities, the
Trusted Business Advisor
VAR Business Education and
Certification Program, and
and the W3 Channel Enablement
Program, providing VARs
with a suite of multi-vendor,
fully automated sales and
marketing tools.
Integrated mar.com, eChannelLine, ConnectIT, Trusted Business Advisor, ChannelLine Advisory Council, Channel Marketing, Publishing
Intel
Intronis
iWitness
Kaseya
Level Platforms
Lounge
Welcome to the lounge
lounge
Microsoft
MSP Mentor
Nine Lives Media
MSP Partners
MSP University
MX Logic
NASBA
Nasba Booth
Nasba
Redmond Channel Partner
Robobak
SMB Nation
Storage Guardian
Storage Guardians
Symform, Inc.
Vembu StoreGrid
Vembu
Verio
$199 Special Offer for MSPs at Virtual Tradeshows
199offer.pdf
0
3 Minute Product Tour with ConnectWise CEO Arnie Bellini
http://www.youtube.com/watch?v=hgWr76nJ3Fg
0
7 Secrets to Managed Services by MSP Mentor
7_Secrets_to_MangServs_Testimonial.pdf
0
About IPED
http://i.cmpnet.com/designcentral/ipedv2/v2/
0
About MX
MX_About_MXL.pdf
0
Agosto Case Study
http://shortlinks.gepportal.com/agosto_case_study
0
Amazon Setup Guide
AmazonSetupGuide.pdf
0
ASCII Membership
asciimembership.pdf
0
bank zweiplus Rapidly Gains Ground
http://www.intel.com/business/enterprise/emea/eng/casestudies/pdf/CS_Bank_Sarasin_v4.pdf
0
Before Building your 1st backup
Before_Building_your_1st_backup.pdf
0
Beloit Case Study
http://shortlinks.gepportal.com/beloit_case_study
0
Benefits of Outsourcing
BenefitsOfOutsourcing-MSPs-b.pdf
0
Breakaway Sponsor Brochure
Bkwy_2010_Sponsor_Broch.pdf
0
Business Productivity Online Suite FAQ
https://www.quickstartonlineservices.com/Documents/Business%20Productivity%20Online%20Suite%20FAQ.pdf
0
Business Productivity Online Suite Fees, Policies, and Guidelines
https://www.quickstartonlineservices.com/Documents/BPOS%20Partner%20Fees%20Policies%20and%20Guidelines.PDF
0
Business Productivity Online Suite Partner Opportunity Datasheet
https://www.quickstartonlineservices.com/Documents/Datasheet_Business Productivity Online Suite Partner Opportunity.pdf
0
Channel Insider Media Kit
CI_MediaKit_v9.pdf
0
Channel Insider WP3
ChannelInsider_WP3_v3.pdf
0
Channel Intelligence
http://i.cmpnet.com/designcentral/ipedv2/v2/intelligence.html
0
ChannelWeb
http://www.crn.com
0
Cloud Continuity
http://www.storageguardian.com/flash/vt/cloud_continuity_vt.swf
0
Communities
Communities_US.pdf
0
Community
http://i.cmpnet.com/designcentral/ipedv2/v2/community.html
0
Community
http://community.crn.com
0
Company Overview
CompanyOverview-2Pg3-26-09_-_Final.pdf
0
Company Overview Company Overview
CorpOverview_Kaseya_0609.pdf
0
Complete Solutions
MX_Complete_Solutions.pdf
0
CompTIA A+
A+_US.pdf
0
CompTIA and MSP Partners Join Forces
CompTIA_and_MSP_Partners_Join_Forces.pdf
0
CompTIA ASC Program
ASC_Program_US.pdf
0
CompTIA Certifications
Multi-Cert_Flyer.pdf
0
CompTIA Network+
Network+_US.pdf
0
CompTIA Press Room
http://www.comptia.org/news.aspx
0
CompTIA Regional Events Offered in Four Cities
CompTIA_Regional_Events_Offered_in_Four_Cities.pdf
0
CompTIA Security Trustmark
Security_Trustmark_US.pdf
0
CompTIA Security Trustmark Case Study
Trustmark_Case_Jenaly_Tech.pdf
0
CompTIA Security+
Security+_US.pdf
0
CompTIA Strategic Objectives
CompTIA_Strategic_Objectives.pdf
0
Consulting
http://i.cmpnet.com/designcentral/ipedv2/v2/consulting.html
0
Contact List
Contacts_List.pdf
0
CPX Overview
http://presentations.inxpo.com/Shows/ZiffDavisEnterprise/VTS/09-30-09/HTML/Verio/CPX_Overview.swf
0
Creating an Immersive Virtual Experience and a Greener Real World
http://www.intel.com/references/pdfs/Linden_Lab_Case_Study_LR.pdf
0
Customer Real World Problems
CustomerRealWorldProblems.pdf
0
Data Balance Case Study Data Balance Case Study
DataBalace_Case_Study_0609.pdf
0
Disaster Recovery
MX_Logic_Disaster_Recovery_Services.pdf
0
Don Bentz: ConnectWise is Extremely Tailored to the IT Sector
http://www.youtube.com/watch?v=yfxf5BJELg8
0
Easy Overview
Easy_Overview.pdf
0
Easy to Use
http://www.storageguardian.com/flash/vt/easy_to_deploy_vt.swf
0
Education and Training
http://i.cmpnet.com/designcentral/ipedv2/v2/education.html
0
Email Defense Service
Email_Defense_Service_Overview.pdf
0
Events
http://www.comptia.org/events/events.aspx
0
Everything Channel
http://www.everythingchannel.com
0
Exchange Hosted Services Datasheet
https://www.quickstartonlineservices.com/Documents/Exchange%20Hosted%20Services%20Datasheet_8.2.pdf
0
Exchange Online Standard Datasheet
https://www.quickstartonlineservices.com/Documents/Exchange%20Online%20Datasheet.pdf
0
Expedite Express MSP Edition
ExpediteExpressMSP.pdf
0
Expedite MSP Functionality
ExpediteMSPFunctionality.pdf
0
FEMPEG install via YUM
http://presentations.inxpo.com/Shows/ZiffDavisEnterprise/VTS/09-30-09/HTML/Verio/YUM_FFMPEG.swf
0
First stop to find Mobility Solutions
https://www.quickstartonlineservices.com/Documents/Mobility%20Solutions.zip
0
Future Proof Compliance
http://www.intel.com/references/pdfs/Tandbergf.pdf
0
Go Green with Expedite!
gogreenexpedite.pdf
0
Go Paperless, Not Broke!
ExpeditePaperless.pdf
0
How to Buy
https://www.quickstartonlineservices.com/Demos/How to Buy/MOS-HowToBuy_Simulation.htm
0
How to create users and assign licenses
https://www.quickstartonlineservices.com/Demos/How to Create Users/MOS-HowToCreateUsersAndAssignLicenses_Simulation.htm
0
How to manage Exchange Online
https://www.quickstartonlineservices.com/Demos/How to Manage Exchange/MOS-HowToManageExchange_Simulation.htm
0
How to manage SharePoint Online
https://www.quickstartonlineservices.com/Demos/How to Manage SharePoint/MOS-HowToManageSharePoint_Simulation.htm
0
How to migrate to Exchange Online
https://www.quickstartonlineservices.com/Demos/How to Migrate Exchange/MOS-HowToMigrateExchange_Simulation.htm
0
How to submit a Support Ticket
https://www.quickstartonlineservices.com/Demos/How to Submit Support Request/MOS-HowToSubmitSupportRequest_Simulation.htm
0
How to synchronize the User List with local Active Sync
https://www.quickstartonlineservices.com/Demos/How to Sync AD/MOS-HowToSyncUserListWithAD_Simulation.htm
0
How to use My Company Portal
https://www.quickstartonlineservices.com/Demos/How to Use My Company Portal/MOS-HowToUseMyCompanyPortal_Simulation.htm
0
How to use the Sign In Tool
https://www.quickstartonlineservices.com/Demos/How to Use Sign In/MOS-HowToUseSignIn_Simulation.htm
0
http://www.expeditefile.com
0
IM Seismic NOC VAR flyer-6-27-08.pdf
IM_Seismic_NOC_VAR_flyer-6-27-08.pdf
0
Intel Upgrade Service EndUser Brochure
SC_EndUSer_Brochure_24Sep08_V2.pdf
0
Intel Upgrade Service Reseller Brochure
SC_Reseller_Bro_R5_V2.pdf
0
i-Witness Firewall Monitoring and Management Template 1
i-Witness_Firewall_Monioring_and_Management_Template_1.pdf
0
i-Witness Firewall Monitoring and Management Template 1
i-Witness_Firewall_Monioring_and_Management_Template_2.pdf
0
Kaspersky & NASBA
KASPERSKY_&_NASBA.pdf
0
Knowledge
http://i.cmpnet.com/designcentral/ipedv2/v2/knowledge.html
0
Managed Print Services How-To Guide
How_To_MPS.pdf
0
Managed Services Datasheet Managed Services Datasheet
Kaseya__ProductBrief_MS_0609.pdf
0
Managed Services Solutions
Managed_Services_Solutions_0209.pdf
0
Managed Services with ConnectWise
http://www.youtube.com/watch?v=EbIX9nn8sOc
0
Managed vs. Appliance
MX_ManagedVsAppliance.pdf
0
Massive Consolidation and Virtualization Effort Drives up to a 35 Percent Drop in IT Costs
http://www.intel.com/references/pdfs/Siemens.pdf
0
Member Benefits Guide
New_Member_Guide_Final.pdf
0
Member Communities
http://www.comptia.org/membership/communities.aspx
0
Member Resource Center
Member_Resource_Center_US.pdf
0
Members
http://www.nasba.com/members
0
Membership Benefits
http://www.comptia.org/membership/benefits.aspx
0
Membership Information
http://www.comptia.org/membership.aspx
0
Message Archiving
MX_MessageArchiving_Overview.pdf
0
Microsoft Online Services Campaign Sales Tool Kit
https://www.quickstartonlineservices.com/Documents/Microsoft%20Online%20Services%20Campaign%20Sales%20Tool%20Kit.zip
0
Microsoft Online Services Partner Opportunity (Partner core deck)
https://www.quickstartonlineservices.com/Documents/Partner%20Core%20Deck-FINAL.zip
0
Microsoft Online Services Partner Playbook
https://www.quickstartonlineservices.com/Documents/Online%20Services%20Partner%20Playbook.pdf
0
Microsoft Online Services Sales Toolkit
https://www.quickstartonlineservices.com/Documents/Microsoft%20Online%20Services%20Campaign%20Sales%20Tool%20Kit.zip
0
Microsoft Online Services: Partner of Record Rules
https://www.quickstartonlineservices.com/Documents/Partner%20of%20Record%20Rules_final.pptx
0
MS Benchmarks
CompTIA_MSP_Benchmark_Study.pdf
0
MSP Accreditation
CompTIA_MS_Study.pdf
0
MSP Best in Class Benchmark summary
MSP_Best_in_ClassBenchmark_Summary_6.09.pdf
0
MSP Workshops Coming to Your Town
Regional_Workshops_OverviewFLyer.pdf
0
MX Awards
MX_Awards_All.pdf
0
MX Partner Focus
MX_PartnerFocus_Overview.pdf
0
NASBA Member Services
NASBA_memberservices.pdf
0
NASBA University
NASBA_University.pdf
0
One Stop for Licensing Information
https://www.quickstartonlineservices.com/Documents/Pricing%20and%20Licensing.zip
0
Online Backup Best Practices
OnlineBackups-BestPractices.pdf
0
Partner Profitability Tools
https://www.quickstartonlineservices.com/Documents/Partner%20Profitability%20Tools.zip
0
Partner Program
PtnrProgTemplate-3-24-09.pdf
0
Partner Support Overview
https://www.quickstartonlineservices.com/Documents/Partner%20Support%20Overview.pptx
0
Partner with iForem
Partner_With_iForem.pdf
0
Paul Blough: How ConnectWise Helps Grow Revenue
http://www.youtube.com/watch?v=I1YqKT3oGfg
0
Post-Recession Channel
Post-Recession_Channel_0309.pdf
0
Product Overview
ProductOverview-MSPs.pdf
0
Regional Workshops
2009_Regional_Workshops.pdf
0
Research
ResearchOverview_US.pdf
0
Research Overview
http://www.comptia.org/research.aspx
0
Rory Sanchez: ConnectWise’s Commitment to Excellence
http://www.youtube.com/watch?v=RUR4i2U6wKI
0
Safe Systems Case Study Safe Systems Case Study
SafeSystems.cs.Kaseya_0509.pdf
0
Samba 3 vInstall
http://presentations.inxpo.com/Shows/ZiffDavisEnterprise/VTS/09-30-09/HTML/Verio/vinstall_samba.swf
0
Security Study
CompTIA_Security_Study.pdf
0
Seismic Email Defense VAR Flyer 5-1-09.pdf
Seismic_Email_Defense_VAR_Flyer_5-1-09.pdf
0
Seismic Enterprise Monitoring
Seismic_Enterprise_Monitoring.pdf
0
Seismic Global NOC VAR flyer.pdf
Seismic_Global_NOC_VAR_flyer.pdf
0
Seismic Hosted Microsoft Exchange Server VAR Flyer 5-08.pdf
Seismic_Hosted_Microsoft_Exchange_Server_VAR_Flyer_5-08.pdf
0
Seismic Hosted Windows SharePoint VAR Flyer 5-08.pdf
Seismic_Hosted_Windows_SharePoint_VAR_Flyer_5-08.pdf
0
Seismic IROD by CA VAR Flyer.pdf
Seismic_IROD_by_CA_VAR_Flyer.pdf
0
Seismic Log Manager VAR Flyer 4-9-09.pdf
Seismic_Log_Manager_VAR_Flyer_4-9-09.pdf
0
Seismic Message Archiving Service VAR Flyer 4-7-09.pdf
Seismic_Message_Archiving_Service_VAR_Flyer_4-7-09.pdf
0
Seismic Online Backup and Restore VAR Flyer 4-9-09.pdf
Seismic_Online_Backup_and_Restore_VAR_Flyer_4-9-09.pdf
0
Seismic PMM VAR flyer 5-08.pdf
Seismic_PMM_VAR_flyer_5-08.pdf
0
Seismic PSA VAR-flyer 6-19-08.pdf
Seismic_PSA_VAR-flyer_6-19-08.pdf
0
Seismic RMM VAR Flyer 4-9-09.pdf
Seismic_RMM_VAR_Flyer_4-9-09.pdf
0
Seismic Threat Manager VAR Flyer 4-9-09.pdf
Seismic_Threat_Manager_VAR_Flyer_4-9-09.pdf
0
Seismic Web Defense VAR Flyer.pdf
Seismic_Web_Defense_VAR_Flyer.pdf
0
Seismic-HelpDesk VAR Flyer-7-1-08.pdf
Seismic-HelpDesk_VAR_Flyer-7-1-08.pdf
0
Sharpen Your Business Skills at an MSP Workshop
Generic-Card.pdf
0
Sheepdog Case Study
http://shortlinks.gepportal.com/sheepdog_case_study
0
Sponsor an MSP Workshop
Regional_Workshop_Sponsors.pdf
0
Technology Overview Technology Overview
Kaseya_TechOverview_0609.pdf
0
The Revolutionaries - Customer Testimonial Video
http://www.kaseya.com/videos/caseStudies/briteCity.html?iframe
0
Tiered-BLM Storage for your inactive data
Tiered-BLM_Storage_for_your_inactive_data.pdf
1
U.S Online Services Partner RSS Feed
https://partner.microsoft.com/us/40081490
0
VAR Value Prop
Value_Prop-VAR_US.pdf
0
Vendor Rate
VendorRate.pdf
0
Vendor Value Prop
Value_Prop-Vendor_US.pdf
0
Waste Disposal Solutions
WDS_–_Waste_Disposal_Solutions.pdf
0
Web Defense Service
Web_Defense_Service_Overview.pdf
0
Webinar Registration Page
http://www.levelplatforms.com/Product/Product_Information/Webinars.aspx
0
Webinars
http://www.comptia.org/events/webinars.aspx
0
What is Kaseya - Front Screen Video
http://www.kaseya.com/videos/whatIsKaseya/sutherlandAlves.html?iframe
0
Why Bundle Hosting
WhyBundleHosting-Rvsd3-25-09b.pdf
0
Why Expedite is Different - Direct Access to Your Data
DirectAccess.pdf
0
www.ConnectWise.com/facebook
http://www.ConnectWise.com/facebook
0
www.ConnectWise.com/linkedin
http://www.ConnectWise.com/linkedin
0
www.ConnectWise.com/myspace
http://www.ConnectWise.com/myspace
0
www.ConnectWise.com/twitter
http://www.ConnectWise.com/twitter
0
www.ConnectWise.com/youtube
http://www.ConnectWise.com/youtube
0
CompTIA and MSP Partners Announce Strategic Partnership at Ziff Davis Enterprise Virtual Tradeshow
Release-CompTIA_Announcement.pdf
0
CompTIA and MSP Partners Join Forces to Extend Managed Services Leadership
09-30-2009-CompTIA-MSP_Partners-FINAL_ek.pdf
0
CompTIA Regional Events Offered in Four Cities.pdf
CompTIA_Regional_Events_Offered_in_Four_Cities.pdf
0
GFI Software launches GFI MAX - remote management and monitoring tools for the Channel
http://www.gfi.com/page/22623/gfi-software-launches-gfi-max-remote-management-and-monitoring-tools-for-the-channel
0
GFI Software wins five Best Channel Product 2009 Awards
http://www.gfi.com/company/news-and-events/press-releases/2009/articles/gfi-software-wins-five-best-channel-product-2009-awards
0
HoundDog Technology, a Remote Monitoring & Management company, joins GFI Software family
http://www.gfi.com/page/22621/hounddog-technology-a-remote-monitoring-management-company-joins-gfi-software-family
0
Kaseya Announces Kaseya 6
Kaseya_6_final.pdf
5
Kaseya in the News
http://www.kaseya.com/company/News.aspx
0
Level Platforms News and Events
http://www.levelplatforms.com/News_Events/Press_Releases/
0
MX Logic Complete Security
SC_Mag_MX_Logic_Complete_Security.pdf
0
MX Logic News
http://www.mxlogic.com/news/
0
Symform News and Events
http://www.symform.com/news-events.aspx
0
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CompTIA
GFI MAX
Kaseya
Level Platforms
MSP Partners
MX Logic
Symform
Ziff Davis Enterprise