Live
On Demand
Cruise Shipbuilding
With shipyards expanding their facilities to meet market demand, this session will review the outlook for newbuilding and the size and scale of ships to come; fuel efficiency and increased environmental standards and how they will be met in the future; the importance of supplier relationships; and the Asian perspective on cruise shipbuilding.
Participants:
Corrado Antonini,
Chairman, Fincantieri Cantieri Navali Italiani SpA
Bill Hamlin,
Executive Vice President, Newbuilding & Global Strategic Sourcing,
Norwegian Cruise Line
Jean-Bernard Raoust,
President, Barry Rogliano Salles
Richard Vie,
Vice President, Newbuilding & Technical Development,
Carnival Corporation Shipbuilding
Destination South America
With offerings of fords, wildlife, and diversity, this session will explore how South American itineraries fit into the pattern of global deployment, and how the region can meet the needs of the cruise industry as a destination as well as its port services.
Participants:
Federico Perez Eguren,
President, South America Travel Net & Director, USA Condor Travel
Santiago Diaz Mathe,
Centro de Navegacion
Director, Cruise Committee, Argentina
Juan Jose Permuy ,
Executive Director, SurCruise
Alvaro Rodrigues,
Director, Shore Programs, Brazil Shore Excursions
Mike Ronan,
Vice President, Government Relations Caribbean,
Latin America, Asia, Royal Caribbean Cruises Limited
Captain Svein Sleipnes,
Vice President, Port Operations, Norwegian Cruise Lines
Teodoro Wigodski,
Chairman, Corporacion de Puertos del Cono Sur
Moderator:
Tony Peisley,
Cruise Industry Analyst, and Author "2020 Vision: New Focus for the Global Cruise Industry"
Port and Terminal Development
With the cruise industry entering the cruise port development business, this session will explore shore side investment strategies for cruise lines, the cruise terminal as part of a wider waterfront development policy, alternative uses for terminal spaces, and working within the guidelines of the ISPS Code.
Participants :
Luis Ajamil,
President, Bermello, Ajamil & Partners, Inc.
Mike McFadden,
Vice President, Port Operations & Planning, River Consulting, LLC
Giora Israel,
Vice President, Strategic Planning & Port Development, Carnival Corporation & plc
Bruno-Elias Ramos,
President, BEA International Inc.
Federico A. Schad,
President, Bahia Cruise Services
John Tercek,
Vice President, Commercial Development, Royal Caribbean Cruises
The Human Resources Challenge
With an order book of approximately 40 new ships being delivered in the next four years, the search for high quality crew to meet an expanding fleet and heightened passenger expectation is a priority for the cruise industry. This session will focus on this timely topic with respect to recruiting, training and retention of qualified ship board personnel.
Participants:
Andrew Coggins ,
Cruise Industry Analyst, School of Hotel and Tourism Management,
Faculty of Business Administration, The Chinese University of Hong Kong
Doris Magsaysay Ho,
President & CEO, Magsaysay Maritime Corporation
Eric Stewart ,
Director of Global Talent Aquisition, Royal Caribbean Cruises Ltd.
Bo Pinel ,
Business Development Director, Navitas Telecom
James St. John ,
President & CEO, ResidenSea
Barry Strauch ,
Chief Major Investigations Division, Office of Marine Safety, National Transporation Safety Board
Moderator:
Robert Jaques ,
Editor, SeatRobert rade Magazine
The State of the Industry: March 2008
The state of the cruise industry, its challenges and opportunities, will be explored from the perspectives of six leading cruise industry executives.
Participants:
Gerald E. Cahill,
President & CEO, Carnival Cruise Lines
Adam M. Goldstein,
President & CEO, Royal Caribbean International
Daniel J. Hanrahan,
President & CEO, Azamara Cruises and Celebrity Cruises
Stein Kruse,
President & CEO, Holland America Line, Inc
Richard E. Sasso,
President & CEO, MSC Cruises (USA) Inc.
Colin Veitch,
President & CEO, NCL Corporation
The Strategic Role of Support: Improve Experience and Drive Revenue
SSPA member case studies show that customers satisfied with problem-resolution interactions are eight times more likely to remain loyal than those who are unsatisfied.
Join us to hear SSPA analyst John Ragsdale make a business case for improving the customer-support experience and how it directly translates to increased customer loyalty and corporate revenue.
We will also go behind the scenes of Everon, an award-winning support operation that has utilized "GoToAssist" remote support to dramatically improve the customer experience and maintai.
Upscale Cruising
The upscale cruise market is showing impressive growth and this session will focus on ship yards seeking small, luxury vessel business; new investment for fleet expansion; the outlook for luxury cruise products and sustainability in the longer term; the cross-over between luxury and niche 'discovery' products; and the concept of 'deluxe' cruising.
Participants:
Pam Conover,
President & CEO, Seabourn Cruise Line
Frank Del Rio,
Chairman and CEO, Prestige Cruise Holdings
Eric Lustman,
Senior Vice President Sales & Marketing, Ponant Cruises
Amerigo Perasso,
President, Silversea Cruises Limited
Larry Pimentel,
President, CEO & Co-Owner, SeaDream Yacht Club
Charles A. Robertson,
Chairman & CEO, Pearl Sea Cruises and American Cruise Lines, Inc.
Moderators:
Christopher Hayman,
Chairman, Seatrade Communications Ltd
Tony Peisley,
Cruise Industry Analyst and Author "2020 Vision: New Focus for the Global Cruise Industry"
What It Takes to Maintain 100% Customer Satisfaction
What are the ingredients for delivering a perfect technical support experience with every interaction?
Hear first-hand how BigBand Networks developed a best-in-class support operation that maintains 100% customer satisfaction.
During this interactive Webinar you will:
- Hear Frost and Sullivan share industry research on how Better Support leads to a higher revenue experience, increased profitability and customer loyalty.
- Learn how to leverage remote support technology to create a customer experience that's intimate as well as efficient.
- Hear how BigBand Networks uses GoToAssist remote support to maintain 100% customer satisfaction quarter over quarter.
On Demand
Presentations
Cruise Shipping Miami
CSM
John Ragsdale
John Ragsdale, VP of Research, The SSPA Josh Clifford, CSO, Everon Technology Services Todd Smith, Sr. Manager, Customer Insights, Citrix Online n a near 100% customer satisfaction rating.
Keith Dawson
Keith Dawson, Senior Analyst, Frost & Sullivan
Keith Sommers, Director of Support, BigBand Networks
Gretchen Nemechek, Product Marketing Manager, Citrix Online
US $100.00 American Express Gift Card
US $100.00 American Express Gift Card - Day 2
US $100.00 American Express Gift Card
ACS-Prodcution
Comfort-Mate, Inc
Condor Travel
Cruise Copenhagen
Cruise Norway
Cruise Shipping Miami
Cypress
Destination Quebec
Help Booth
Juan Acosta Handling
Lounge
Prize Booth
Prize Center Demo
Sola By The Netherlands
Sunkist Foodservice Equipment
Team Electric
test
Wilhemsen Maritime Services
ACS-Production
With the manufacture of shelters or awnings, bar and restaurant canopies, Jacuzzi covers, stretched canvas ceilings, open-air theatre covers, sidings, façade claddings... for land or naval use, the textile architecture applications are unlimited.
Equipped with the best data-processing tools and teams contributing throughout the world, ACS has designed and manufactured composite textile structures for 15 years.
ACS-Production, canopies, shelters, awnings; jacuzzi covers;stretched canvas ceilings; open air theatre covers; sidings; façade claddings; textile architecture; innovative; designed; composite textile structures; naval; ships; ship equipment;Queen Elizabeth 2; shipbuilding; conception; analysis; calculations; manufacture; membrane; structure; riggings; stand covers; covered passageways; France;steel; stainless; aluminium;teak
Bonjour Quebec - Cruise the St. Lawrence
Destination Quebec
Passionately St. Lawrence
Québec,Quebec,Saint Lawrence,St. Lawrence,cruise,trip,trips,ships,vacations,stopovers,river,Montreal,Saguenay
Comfort-Mate, Inc
Comfot-Mate is the world’s foremost engineer and manufacturer of maritime aluminum furniture products. Our comprehensive program features Vinyl Strap and Contract Sling styles for the deck, café, informal restaurant, solarium, balcony or Private Island. We have also pioneered an innovative All Weather Wicker furniture collections that offer residential comfort and contract durability for the onboard environment.
Comfot Mate deck outdoor balcony cafe furniture sling vinyl strap all weather wicker commmercial IMO custom fabrication
Condor Travel
Condor Travel Tour Operator DMC South America Latin America Manta Guayaquil Esmeraldas Paita Salaverry Supe Callao San Martin Pisco Paracas Matarani Arica Calama Valparaiso Punta Arenas Ushuaia Puerto Madryn Buenos Aires Montevideo Brazil Brasil Rio de Janeiro
Cruise Copenhagen
Cruise Copenhagen is a non-profit organization offering free advice and promotion material for anyone who is considering Copenhagen as a cruise destination.
Copenhagen,cruise Copenhagen,capital,destination,Denmark,cruise port,convention bureau, tourist organization
Cruise Norway
Cruise Norway the ultimate natural experience.
Cruise to Norway the safest country in the world.
Cruise Norway,natural experience,cruise ports,Norway,cultural heritage,ice,icebear,fjord,waterfall,glacier,shopping,safe destination,Oslo,Drammen,Fredrikstad,Sandefjord,Kristiansand,Farsund,Stavanger,Eidfjord,Bergen,Vik i Sogn,Gudvangen,Flom,Skjolden,Floro,Olden,Maloy,Stranda,Hellesyllt,Geiranger,Alesund,Molde,Andalsnes,Kristiansund,Trondheim,Bronnoysund,Sandnessjoen,Bodo,Leknes(Lofoten),Sortland(Vesteralen),Narvik,Harstad,Tromso,Hammerfest,Alta,Honningsvag,Vardo,Kirkenes,Spitsbergen,trollcrabsafari,fishing,winterwonderland,ski,folkdance,island,viewpoint,naturepark,atlanticroad,Geirangerfjord,viking,stavechurch,arboret,sightseeing,guide,museum,harbour,attractions,excursions,sea safari,fishing tours,birdwatching tours,hiking and walking tours,golf,aquarium,mountain,strand,artic,icesculpture,restaurants,whale safari,coast,coastline,boat outings,midnightsun,northern ligth,eurora borealis,,farming community,polar zoo safari,wilderness center,North cape,samicamp,deep sea fishing,Longyearbye
Cruise Shipping Miami
Book Now for Cruise Shipping Miami, March 16-19, 2009 - Miami Beach Convention Center
cruise, shipping, miami, show dates, exhibiting, destinations, ship equipement, ship services, food and beverage, information and technology, national pavillions, hotel services, hotel information, travel, miami, digital products, webinars, productcasts, attendee, cruise line, attendance, show fact, floor plan, contract, prices, marketing, advertising, cstv, conference, conference registration, visitor registration, online, event, orgainizers, virtual tradeshow
Cypress
Welcome to Cypress Hotel and Spa!
Your Destination for Luxury Bed and Bath Amenities.
Cypress, luxury, luxury products, bathrobes, towels, sheets, bath towels, linens, bed linens, environmental, environmentally friendly, Green Earth, Green Earth Towels, microcotton, spa, hotel, slippers, wraps, spa wraps, kimono, children, teddy bear, spa linens, blankets, microfiber, microchenille, terry velour, waffle, diamond waffle, gifts, retail, wholesale, boutique, terry, sustainable, eco-friendly, green, child, energy, energy efficient, energy savings
Help Booth
Welcome to the Help Booth!!
Help Booth
Juan Acosta Handling
Juan Acosta Handling... Ground Services in the Canary Islands
Juan Acosta Handling,Canary islands,Canary,Islands,Ground Services, Luggage,security,cleaning,staff,container,porter,chandling,juan acosta,excursions,shore,operation,port service,chandling,agency,repairments
Lounge
Prize Booth
Sola bv - The Netherlands
Cutlery and Hollowware
Sola BV The Netherlands - First Class Cruiseline Cutlery and Hollowware
Sola BV The Netherlands Cutlery Hollowware Holloware stainless steel knife fork spoon hotel restaurant maritime catering
Sunkist Foodservice Equipment
$40.00 rebate on purchase of new Sunkist Commercial Juicer. $20.00 rebate on purchase of new Sunkist Sectionizer. End users only. Rebate form required. Expires 05/13/2009.
Sunkist Foodservice Equipment, Juicer, Cutter, Smallwares, Slicer, Apple Corer, Wedger, Kitchen Equipment, Salad Bar Equipment, Banquet Equipment, Buffet Equipment, Portion Control, Citrus Juicer, Vegetable Cutter, Cafeteria Equipment, Bar Equipment
Team Electric
Team Electric is a leading provider of neon and electrical installations in the marine industry. Team Electric can deliver an electrical turn-key concept including design, material and installation for new buildings or rebuilding worldwide.
Further we are representing MultiShower and Desinfinator products for the marine industry.
Team Electric,installation,saving,plumbing,neon,electrical,clean,air,shower,water,
Wilhemsen Maritime Services
Wilhemsen Maritime Services
Wilhelmsen Maritime Services is the largest maritime network in the world, with some 350 offices in 71 countries. Through its four business areas, Wilhelmsen Ships Service, Wilhelmsen Ships Equipment, Wilhelmsen Marine Engineering and Wilhelmsen Ship Management, the company offers shipyards, owners, and management companies a comprehensive range of global services and products that will significantly improve operational efficiency.
Our stand is manned by representatives from Wilhelmsen Ships Service and Wilhelmsen Marine Engineering.
Please visit our stand to find out what we can offer you and our new intiiatives for 2009.
Ships Agency, Catch R-22, Lifesaving,global,worldwide,one-stop, wilhelmsen, shop,agency,agents,husbandry,logistics,spares,parts,excursion,safety,fire,extinguisher,service,liferaft,lifejacket,rescue,IMO,immersion,foam,protection,hydrants,refrigerants,refrigeration,
HVAC,EPA,environmental,sustainable,chemical,treatment,boiler,evaporator,cooling,tank,fuel,test,ultrasonic,biochemical,toilet,blackwater,rental,liferaft,e-business,gases,cylinders,welding,brazing,cutting,TIG,plasma,Arc, Callenberg,
maintenance,repair,cleaning,airtools,training,pool,spa,portable,regulation,regulatory,ballast,applicators,dosing,hycool,Electrical,Electronic,Contactor,Breaker,Circuit,Telemecanique,Merlin,Gerin,Schneider,Cable,Helkama,Osram,Philips,Megaman,Radium,Lighting,Lamp,Service,Stal,Sabroe,York,Flakt,Automation,Integration,project,ventilation,cabling, Geaquello,LightPartner,monitoring,dimmer,control,shipboard,turnkey, Transformer,Weidmuller, Compressor,Overhaul,Charger,Fuse,SMT,Time,semco,protection
2008 Show Facts
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2009 Conference Program
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2009 Floor Plan
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About ACS Presentation of ACS
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About Cruise Shipping Miami
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About us
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ACS presentation and situation little descriptive of ACS and a presentation of our geographical localization
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Advertising- Show Daily
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Advertising- Show Directory
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Advertising- Website
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Advertising-Conference Program
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Alesund
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Alta
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Andalsnes
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Attendee Guide
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Bodo
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Bonjour Québec Official tourist site of the Government of Québec
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catalogue 2008 catalogue 2008
Sola_a_la_Carte_2008.pdf
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Cataloque 2008
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Chemical Manual
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Computer Tips Computer Tips
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Conference Prices
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Conference Registration
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Contact Us
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Cruise Lines Attendance 2008
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Cruise the St. Lawrence Website
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CSTV- Cruise Shipping Television
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Custom Fabrication
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Customer Magazine
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Cypress & Reed Family Linens
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Cypress Children's Bathrobe
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Cypress Hotel & Spa Company Overview
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Cypress Luxury Products
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Desinfinator Aero
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Desinfinator Aero Pro
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Desinfinator brochure
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Desinfinator Degrease Unit
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Destination Planner _ Cruise the St. Lawrence Planification Guide - Travel tips - Stopovers
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Energy saving calculator english version
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Exhbitor Contract
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Exhibitor Guide
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Exhibitor Guide Exhibitor Guide
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Exhibitors FAQ's
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Features & Benefits
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Flam
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fotograf
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Furniture Types
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Geiranger
http://www.geirangerfjord.no
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Green Earth - Go Green Save Green
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Green Earth Towels Press Release
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Green Earth Video
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Green Earth Video
https://presentations.akamaized.net/Shows/CMPiPrinceton/11-12_13-08/Booths/greenearth.htm
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Hardanger The fjord and mountain adventure
http://www.cruisehardangerfjord.com
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Helgeland
http://www.visithelgeland.com/index.php?c=230&kat=cruise
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Helgeland Bronnøysund
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Hotel Information
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IMO
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International Cruises on the St. Lawrence River (Brochure)
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Kristiansand
http://www.kristiansand-havn.no
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Liferaft Rental
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Live the St. Lawrence Videos
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Live the St. Lawrence experience Video
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Lofoten
http://www.lofoten.info
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Marketing Information
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Molde
http://www.visitmolde.com
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MSCadettsheet
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MSCaptainsheet
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MSGalantsheet
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MultiShower brochure large
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MultiShower brochure small
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MultiShower Large Video
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Multishower sales
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MultiShower small video
http://www.multishower.com/eng/movie.html
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Naval brochure - Pictures of our achievements
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Nordkapp
http://www.nordkapp.no
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Norway the ultimate natural experience
http://www.cruise-norway.no
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NORWAY product manual 2009
http://www.alfgundersen.no/cn_manual/katalog.pdf
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oslo
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Oslo
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Photos of cutlery and hollowarre factory
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Press Releases
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Prize Center Rules
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Québec is allocating $52.5 million to the development of international cruises on the St. Lawrence River Press Release - Québec
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R-22 Changeover
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Radisson SAS Reference
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REQUEST OF QUOTATION OR INFORMATION Small request of quotation or information with contact details
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Serving the Following Ships
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Ships Agency (Cruise)
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Ships Agency (Husbandry)
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Ships Agency Brochure
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Ships reference list List of the cruiseships equipped with ACS canopies
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Skjolden
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Some of our achievements - a few pictures of our canopies
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Stavanger
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Suggested Price List Commercial Juicer
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Suggested Price List Commercial Sectionizer
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Travel Information
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Tromsø
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Tromsø the Gateway to the Artic
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Ulvik
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View from Norway
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VIP Conference Pass
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Visitor Information
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Website
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WEBSITE ADDRESS LINK
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Website Advertising
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Week at a Glance
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What are Digital Products?
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Wilhemshen Ships Service Company Brochure
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www.desinfinator.com
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www.multishower.com
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Your partner in South America! Argentina - Brazil - Chile - Ecuador - Peru
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Attendee Package
Default Show Package
This Show Package provides access to the entire show contents
Design and Refurbishment
Destinations
Food and Beverage
IT and Entertainment
National Pavilions
Ship Equipment
Ship Services and Hotel Operations
Superyacht